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COVID-19 Mama Retail Store Protocol

We are excited to announce that our Avondale store is open! We are starting with limited store hours at first and some new protocols in place to ensure the safety of our customers and our staff. We have missed you SO much and we are SO looking forward to seeing your (masked) faces soon! 

Mama COVID-19 protocols:

  • If you have symptoms, please don’t come in the store.
  • We will limit the number of customers in the store at one time. We will require everyone to enter through the front door (but you can exit through the back), and in case of a line, we will have 6' spaces marked down the sidewalk.
  • Staff and customers will be required to wear masks, and we will have some disposable masks to give out if you accidentally forget yours. Mask-to-mask has been determined the safest way to minimize transmission, even if the masks aren’t N95. I know not everyone is on board with masks, but we are counting on you to trust us to decide what is best for our business. Click here to read more about how we arrived at this decision: https://tinyurl.com/yae78ruw
  • We will require hand sanitization upon entering our Avondale store. We would prefer hand-washing (CDC says it’s the safest protection against the virus even over hand sanitizer and hey, we’re a soap store!) but we will also have hand sanitizer available.
  • We will continue online ordering with a no-contact pickup option in front of our production space for the foreseeable future.
  • We will be adding the option to call the store and place an order to pick up in the store. We especially encourage this for herbs and supplies purchases that usually take some time to get together. We'll be in touch with details about this in the coming weeks.
  • We are changing the layout of our unwrapped soap table and the herb/tea bar. Both will now be behind plexiglass and will be serviced by our staff.
  • Daily temperature checks and frequent hand-washing and sanitization will be required of the staff.
  • For the time being, we will not accept cash as payment, only credit cards. 

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