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*We offer flat rate shipping at $6.95 and US orders over $75 receive free shipping! (The rate and free shipping threshold are subject to change during sales and promotions)
Mama Bath + Body typically ships most orders within 72 hours if order is placed Monday through Thursday (excluding holidays). However, due to our products being handmade and various COVID-19 related challenges, shipping may sometimes (especially during our sales and the holidays) take a bit longer. If your order is going to take a little longer than 7 business days, we will send you an email to let you know! If you need to rush your order, please send an email to email@example.com and we will do our best to work with you. All packages are shipped from our flagship store in Atlanta, GA.
You will be notified by email when your order has shipped and then will receive another notification that your order was delivered. At this time, shipping services (we use USPS and UPS) are experiencing unprecedented delays, so we can’t check on the status of a package beyond what is listed with it's tracking number until 15 days past our ship date. (It is our experience that even if a package isn't tracking properly, they have still been arriving). If your package is marked as delivered and you haven't received it, you will need to contact your local post office! We cannot be responsible for stolen packages!
At this time, we are not shipping Internationally.
You may return most new, unopened items within 14 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.
Any damages or discrepancies must be addressed within 7 days of receiving product.
Sale items and herbs and teas are final purchases and cannot be returned or exchanged.
Opened/used items cannot be returned or exchanged.
If you need to return an item, please call 404-330-8041 or email: firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within 7 business days of our receiving the package back at our location.