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FAQ: How to shop with us during closing

 
ALL SALES ARE FINAL!
 
TIMELINE:
 
Retail store: 
The store will be open through June 26th. All Mama products will be regularly priced and because of our limited inventory, we will have maximum quantities allotted per product. Retail items (the things we don’t make) will be discounted. If you’ve been in recently, you know we have some super cute things in stock!
June 15th - 20th: 30% off retail items and herbs/teas (Mama products are full price)
June 21st - 26th: 40% off retail items and herbs/teas (Mama products are full price)
After June 26th, any remaining store inventory will be moved to our online store. 
 
 
Website:
Because managing inventory between our store and our website leaves room for error, we have decided to disable ordering on our website until Wednesday, June 29th. Once ordering reopens, we will be making, filling and shipping these orders through the third week in July. Many of these items will be made to order so processing times will be slower than usual. Our last day in business will be July 22nd.
 
Local pickups (Atlanta):
We are going to try to keep offering this option for as long as we can, but may have to stop if it gets too hard to keep up with. What I know for sure:
No weekend pickups will be available after our store closes on June 26th

Last pick up date 7/15 and you will need to arrange for a remaining pick up to be shipped. If we don't hear from you, we will put the items back in stock and refund your purchase.
 
 
PRODUCTS:
 
We will focus on stocking up on our best sellers/most therapeutic products and will be limiting quantities of each per customer. Less popular products will not be prioritized, so we will only be selling what we have in stock. 
 
We will set maximum quantities for each product so that we don’t oversell what we can make in this timeframe. At this point, what people will buy is a big guessing game, so expect quantities to be updated regularly and be sure to check back frequently to see if a product you were hoping to buy is back in stock.
 
Orders will be prioritized first come first serve, so if you want to ensure you get the products you want to stock up on, please make your order ASAP. If we get more orders than we can fill, we will notify you as soon as we can and give you a full refund on those items. If we get overloaded on orders, we may have to stop taking them.
 
We will not be making anymore gift sets or wrapped soaps once we sell through our existing stock. These will only be available in the retail store and any remaining items will go online after June 26th
 
A note about shelf-life and stocking up: Products can be stored in the fridge to extend shelf-life, but we recommend using them up within about 18 months. 
 
Bug Sprays and Hydrosols will still be available after we close. *see the section below “What’s next for Emilie and Mama"
 
 
GIFT CARDS AND GIFT CERTIFICATES:
 
Time to use them up! I will continue to honor Mama Bath + Body gift cards and certificates after we close, but it will be on a different and much smaller product line that may not appeal to everyone. (see below "What’s next for Emilie") We will not be able to offer refunds on gift certificates or gift cards.
 
 
ALL SALES ARE FINAL!
 

*WHAT’S NEXT FOR EMILIE AND MAMA?

I’m trying to figure out how to keep doing the work I love on a more sustainable level. I had commissioned a beautiful new website that was due to launch in August and I have 2 gardens full of plants that I grew from seed that were intended to expand our product line in an herbal direction. I would really like to see both of these projects through, so I’m going to try it with a much smaller product line on a much smaller scale and without all of the financial overhead and pressure to grow the business. I’m hoping this will free me up to do work that feels more meaningful to me, which means spending more time tending the earth and working with plants and less time sitting at a computer and making a million decisions. I want to focus on making products that add value to a crowded marketplace, so I will continue to distill hydrosols and then I plan to create some herbal and therapeutic salves and serums that have been in my brain for a while. I’ll also continue making our Herbal Bug Spray because I grow the herbs we use in it and I feel it's an important alternative for other bug products that contain toxic ingredients. There is still a lot to figure out and right now my focus is on closing out our current operations, so I will communicate more about all of this as it comes into focus. I know these offerings will appeal to a much smaller segment of our customers and honestly, that works for where I am right now. But the good news is, you will still be able to buy our hydrosols and bug spray after July 22nd! 

 

NO IDEA WHAT'S GOING ON? CLICK HERE TO READ EMILIE'S STATEMENT ABOUT CLOSING THE BUSINESS.

 
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