No-Contact Pickup Instructions
Our Avondale store is open, but you can still do a no-contact pickup at our production facility through our online store!
Order online and choose a no-contact pickup at our production facility in Avondale Estates (right behind our retail store). We have a very specific process for pickup, so please read all the way through:
-When you place an order for pickup, please wait for an email from us to let you know that your order is ready for pickup. Please do not come to the production facility until you receive the pickup email with instructions.
-As of now, hours for pickup are Monday - Thursday 11 to 3. If you need to pickup outside of those hours, you will need to make special arrangements. To do this, email email@example.com after you have received the email confirmation that your order is ready. Our customer service hours are Monday - Thursday 11 to 3, so if you email us after 3pm on Thursday, we will get back to you at 11am on Monday.
-When you arrive at our production facility, call 404-330-8041 to let us know you’re here. If you need to get out of your car to pop your trunk, please do so before we come outside.
-Pop your trunk, and we’ll come out with gloves and a mask on and set your order down inside your trunk. Once we’re inside, you can shut your trunk. Please don’t get out of your car while we’re placing your order in your car.
-We know that different people have different levels of tolerance for this situation, so we ask that you *please* respect the steps we’ve put into place to help keep our business running smoothly during this challenging time.
*FOR DIY SUPPLIES CUSTOMERS: If you’re looking for something you usually buy in our stores but we don’t carry on our site, please email firstname.lastname@example.org. We will send you an invoice from Square (our payment processor) that you can pay online. Once your invoice is paid, we will contact you with instructions for picking up your order. Please follow our no-contact pickup instructions above.
As always, thank you so much for your business and for your support.
With love and gratitude,
Emilie and the staff of Mama Bath + Body